Orders are carefully prepared and dispatched as quickly as possible after validation.

For mainland France, delivery times are generally 5 to 8 working days, depending on the chosen delivery method.

You will receive a confirmation email once your order has been shipped.

We currently deliver to mainland France and several European countries. Available destinations and delivery costs are indicated when you confirm your order.

Once your order has been shipped, you will receive an email containing your tracking number and a link to track the delivery of your package in real-time.

If your order has not yet been prepared or shipped, we will do our best to modify or cancel it. Please contact our customer service as soon as possible.

We invite you to track your package using the number provided by email.

If the indicated delivery time has been exceeded, please contact our customer service so that we can carry out the necessary checks with the carrier.

We recommend checking with your household members, building caretaker, or usual pick-up point.

If you still cannot locate your parcel, please contact our customer service so that we can assist you with the carrier.

A parcel may be returned to the sender in case of an incomplete address, prolonged absence, or failure to collect it within the given timeframe.

Upon receipt of the parcel at our premises, we will contact you to arrange a new shipment.

You can create your account directly when placing your order or from the "My account" section on our website.

Creating an account allows you to easily find your order history and delivery information.

No. It is possible to order as a guest without creating a customer account.

Click on "Forgot password?" from the login page and follow the instructions received by email.

You can subscribe to our newsletter directly from our website on the homepage to receive our news, beauty tips, and exclusive offers.

Our team is available to assist you. Contact us here!